Contact center · Sofia

The team you'd have built yourself.

English-speaking sales, customer support, and planning operations for European businesses. A modern contact center with the discipline of a team that owns the outcome — and the results to prove it.

Work with us → Join the team
EM
Elena M.
2:14 PM
"Got the contract sorted — installation booked for Tuesday."
Resolved
DK
Dimitar K.
2:42 PM
"New sign-up confirmed. Customer wanted gas + internet bundled."
Sale closed
SP
Sofia P.
3:08 PM
"Renewal call done — three-year extension, customer happy."
Retained
EN
Native-fluent English across the entire floor
B2C · B2B
Inbound and outbound across both segments
EU
Built for European businesses and regulations
24/7
Operations scheduling, customer-time coverage
What we do

Four services, one team.

We run the conversations our clients don't have time for — at the standard they'd run them themselves.

01

Customer support

Inbound calls, emails, and chats handled by trained English-speaking agents who understand the products and the people calling about them.

02

Sales

Outbound and inbound sales for service businesses, with a focus on consultative selling and long-term customer lifetime value.

03

Planning & scheduling

Coordinating appointments, installations, and follow-ups between end customers, suppliers, and field teams.

04

Account management

Retention calls, contract renewals, and proactive outreach to existing customers — keeping relationships alive past the first sale.

About us

A contact center built from the inside out.

"We don't think of ourselves as an outsourcer plugged into someone else's process. We think of ourselves as the team our clients would have built themselves, if they'd had the time and the local network to do it."

From our offices in Sofia, our English-speaking teams handle sales, customer support, and planning operations on behalf of growing companies across the Netherlands, Germany, and beyond.

That mindset starts with our people. We hire smart, ambitious professionals who want to build a real career — not just take a job — and we invest in them. Structured training, transparent progression, competitive pay, and a team that actually has each other's backs.

For our clients, that translates into something measurable: lower agent turnover, higher conversion rates, and conversations that feel native rather than scripted. Because the quality of every call depends on whether the person making it wants to be there.

One team, working directly, connecting people with what they need.

What we believe

Four words on the wall.

Direct.
We say what we mean — to clients, to candidates, to each other. Clear feedback, honest reporting, no theater.
Connected.
Every conversation is a relationship. We treat our clients' customers the way we'd want our own to be treated.
Owners.
We don't punch in and check out. Everyone here is expected to think like the business is theirs.
Better.
We're not chasing perfect. We're chasing progress that compounds. Small improvements, consistently, win the long game.
Careers

Build a career, not just a job.

If you speak English well, like talking to people, and want to grow somewhere that actually invests in you — we want to meet you.

  • ★
    Competitive base + real bonusesA salary you can plan a life around, plus performance pay that rewards results — not luck.
  • ↗
    A path that's actually drawnAgent to senior to team lead to ops — promotions happen quarterly, and the criteria are written down.
  • ◈
    Training that's worth your timeTwo weeks of paid onboarding, ongoing coaching, and language polishing if you want it. We invest before we expect.
  • ◍
    A team you'd actually grab a drink withYoung, ambitious, international. People who push each other to do better and laugh about it afterward.

Open positions

English-speaking sales agent Full-time · Sofia office · Permanent
→
More roles opening soon — customer support, team leads, and back-office. Send your CV anytime to be first in line.
Get in touch

Let's start a conversation.

Whether you're a business considering outsourcing or a candidate ready to apply — we read every message and reply within one working day.

For businesses

Looking to outsource a customer-facing team? Tell us what you need and we'll set up a call.

hello@directconnect.work

For candidates

Send your CV and a few lines about what you're looking for. We reply to every application.

careers@directconnect.work

Visit us

Operations office: Sofia, Bulgaria
Address shared on request after first contact.

Mon–Fri · 09:00–18:00

We reply to every message within one working day.
Message sent — we'll be in touch.